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Pre Order Policy

Introduction

This Pre-Order Policy ("Policy") outlines the terms and conditions governing pre-ordering products from [Your Company Name] ("Company") through our official website or other authorised sales channels. By placing a pre-order with us, you agree to abide by this Policy.

Pre-Order Process

Eligibility: Pre-orders are available to all customers who meet the eligibility criteria specified on our website or promotional materials.

 

Product Information: Product details, including pricing, estimated availability, and any special terms, will be provided on our website or in promotional materials. Please review this information carefully before placing a pre-order.

 

Payment: To secure your pre-order, you will be required to provide payment information. Your payment method will be charged at the time of placing the pre-order.

 

Pre-Order Fulfillment

 

Estimated Availability: The estimated availability date for pre-ordered products will be clearly communicated on our website and in order confirmation emails. Please note that this date is subject to change, and we will do our best to keep you informed of any updates.

Order Confirmation: Upon successful payment and placement of your pre-order, you will receive an order confirmation email containing details of your pre-order, including the estimated availability date.

Shipping and Delivery: Pre-ordered products will be shipped to the shipping address you provided during the pre-order process. Shipping times may vary based on product availability and your location. We will make reasonable efforts to ensure timely delivery.

 

Changes and Cancellations

Change Requests: You may request changes to your pre-order, such as updates to shipping address or contact information, by contacting our customer support team. While we will make reasonable efforts to accommodate such requests, we cannot guarantee that changes can be made once the pre-order is processed.

Cancellation: You have the right to cancel your pre-order at any time before the product is shipped. To cancel your pre-order, please contact our customer support team. Refunds for canceled pre-orders will be processed in accordance with our refund policy.

Pricing and Payment

Pricing: Pre-order pricing is as stated on our website or in promotional materials at the time of pre-order. Any changes to pricing will not affect existing pre-orders.

 Payment Authorisation: By placing a pre-order, you authorize us to charge your payment method for the pre-order amount, including taxes and fees. If your payment method fails or is declined, your pre-order may be canceled.

Product Changes and Delays

Product Changes: While we aim to deliver the product as described in our pre-order materials, we reserve the right to make changes, improvements, or modifications to the product before the shipping date. These changes will not materially affect the product's functionality or value.

Delays: Product availability dates provided for pre-orders are estimates and subject to change. We are not responsible for delays beyond our control, such as manufacturing delays, shipping delays, or other unforeseen circumstances.

Communication

We will keep you informed of important updates regarding your pre-order, including changes to availability dates and other relevant information. Please ensure that your contact information is accurate to receive these updates.

Contact Us

If you have any questions or require assistance with your pre-order, please contact our customer support team at info@themellowpatchcompany.com

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